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Consignment Inquiry

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International shipping

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Cancellation, Refund and Renewal Agreement

Cancellation, Refund and Renewal Agreement;

  • The service received by the buyer is non-refundable.
  • There is no cancellation of the service paid by the buyer.
  • In the event that the service received by the buyer is not fully fulfilled by the seller (the loss/damage that may occur during cargo distribution or delivery in the service provided, damage to the cargo content), the seller undertakes to renew the service free of charge.
  • The seller is obliged to deliver the package to the desired address, extra fees may occur in case of address change.
  • If the package remains at the customs, the seller demands the customs costs from the buyer, the package is not delivered without payment.
  • The buyer's responsibility to pay for the customs charges of the package, in case of non-payment of the customs charges, the customs charges will be invoiced directly to the buyer.
  • Countries automatically return packages if the package is not addressed or cleared by customs. In this case, the return freight costs will be invoiced to the buyer.
  • If the buyer makes the payment, he is deemed to have accepted the above terms.